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RingCentral Admin Portal

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Allow an option for IVR Menus to send a text message upon clicking a number

It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
Jilasoan Support 3 days ago in RingCentral Admin Portal 0 New

Caller ID for all incoming calls

We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 emplo...
Jawad Bushnaq 9 days ago in RingCentral Admin Portal 0 New

Retrieval call logs more than 2 years.

I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
Steve Pantalemon about 7 hours ago in RingCentral Admin Portal 0 New

The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site

The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site
Erwin Mempin about 8 hours ago in RingCentral Admin Portal 0 New

Add Admin option to change Availability Status for Users

I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is ac...
Carolyn Steffek about 9 hours ago in RingCentral Admin Portal 0 New

Number of outbound fax pages can be check on the call logs

Number of outbound fax pages can be check on the call logs
Jonas San Luis about 9 hours ago in RingCentral Admin Portal 0 New

Prevent End users from Forwarding Voicemail to email

End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).
Kevin Schwenk about 9 hours ago in RingCentral Admin Portal 0 New

Extending Call Log Retention Past 1 Year

we need to be able to access call logs for far longer than a year, typically for legal purposes.
Kyleigh O'Neil about 16 hours ago in RingCentral Admin Portal 0 New

Automatically add new RingCentral numbers to TCR Campaign

Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process fo...
Devan Welsh 1 day ago in RingCentral Admin Portal 0 New

Direct sells to Hungary

I just found out that I'm not able to place "Hungary" as my business related country in the admin settings. Support told me that just countries are listed in which you handle direct sales.So I request to start sales in Hungary as well.If you need ...
Heiner Hoeving 1 day ago in RingCentral Admin Portal 0 New