RingCentral Admin Portal

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...

Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated c...

Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this w...

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...

Your current platform requires customer to go into the individual site for each location and manually enter holidays. For financial institutions that have 12-13 holidays a year times 20+ locations, takes several hours to complete.

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.

Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...