RingCentral Mobile App

User and caller will going to hear a hold music during the hold time.

Decline a incoming call with a text message sent to the caller

With our current franchise setup, we have some managers & owners that operate multiple locations. If they were able to swap between accounts within the app without having to log in/out every time, that would be great. Combining them into one u...

Only those with access to the Admin Portal should be able to freely access call recordings. If this option remains on the app, a PIN should be required to listen and download recordings.

Hello, I have seven different numbers that call me. When returning a missed call from the app, it defaults to whatever I last used instead of the number called. In this case, I have to go to the dialpad, select the number called and then go to rec...

It would be great to have more options to choose from when selecting a ringtone on either mobile app or desk top app. The ones that are available right now does not sound good. Please put the regular phone ring tone.

It would be useful if HOLD was enabled automatically when you hit the TRANSFER button on the mobile app. Right now, hitting the transfer button only brings up the directory, but the caller can still hear background noises while the user is trying ...

MESSAGING / TEXT / SMS - When searching for a team member in the Contact list you can either send a message to their Extension or their assigned numbers. It is possible to hide every number EXCEPT the extension. Would like an option to hide the ex...

SMS outbound signature

The customer wanted to have an option in the RingCentral app to directly tag telemarketers as Spam instead of blocking the number.