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RingCentral Mobile App

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Incoming caller ID name display on app

In the app, incoming calls only show a phone number for caller ID, no name appears. A basic request, I'm surprised it's not available.
Susan Williams 1 day ago in RingCentral Mobile App 1 New

Multiple RingCentral Profiles, Simultaneously Logged In

We run multiple business endeavors between my wife and I and we would find it helpful if we could log into multiple "phones" at the same time, similar to how multiple e-mail addresses can be accessed from a single email client. This would allow us...
Reuben Soto almost 2 years ago in RingCentral Mobile App / RingCentral Phone / RingCentral Web/Desktop App 5 Planned

Decline a incoming call with a text message

Decline a incoming call with a text message sent to the caller
Mariefel Canilao 2 months ago in RingCentral Mobile App 0 New

Disable employees from calling out from the Main Phone Line

Hello, we noticed that our employees are able to manually change their calling out line (via the app and desktop). Can you disable this function so that employees can ONLY use the numbers that they were assigned? Although we tell them not to switc...
Shaun Shimizu 7 days ago in RingCentral Mobile App 0 New

Search Text in Adaptive Cards

We have notifications go into RingCentral from incoming webhooks in form of adaptive cards. They contain text that can be selected and even copied but cannot be searched within the RingCentral app. Would it be possible to update the search functio...
Adrian Feliciano 8 days ago in RingCentral Mobile App 0 New

Mute incoming call notifications while currently on a call for Mobile App

while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settin...
Tester Account 7 days ago in RingCentral Mobile App 0 New

Make an option in the admin portal to force RC mobile app logout only

Right now the only way to force a user to log out of the mobile app is to disable the extension which causes immediate logout on both the desktop and the mobile app. To avoid disruption we'd like an option to force log out only one one app or the ...
Jake Fletcher IT about 1 month ago in RingCentral Mobile App 0 Under review

Add call log within a direct message

co-workers often request or state they need a phone or video call. It would be helpful to a record of made, or missed calls within a chat to confirm if that call had been made/attempted. The video and phone shortcuts are within this chat, just sho...
Scott Moore about 1 month ago in RingCentral Mobile App 0 New

Save Custom Status for Quick Access

Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each t...
Charlotte Johnson 4 months ago in RingCentral Mobile App 4 Under review

Ability to **respond** to short code SMS messages.

I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!
Eugene's Phone almost 2 years ago in RingCentral Mobile App 18 Under review