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Hardware

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Retain Caller ID information regardless of blind/warm transfer type

When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
Rob Fox 11 months ago in Hardware 24 Needs more information

Add Logitech Headset support (BETA) to the RC App

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
Dan Thorne about 3 years ago in Hardware / RingCentral Web/Desktop App 1 Future consideration

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney about 2 years ago in Hardware 3 Under review

Yealink Key Templates

If you are selling Yealink phone you should already have the templates available in the system.
Tom Trauscht 11 months ago in Hardware 6 Under review

Unable to Conference with Two External Calls

We recently migrated to RingCentral and have come to discover that one of the biggest features we use is not available with RingCentral. From our desk phones, we are unable to conference if the two calls we want to conference are both external. It...
JJ Vinas over 1 year ago in Hardware 0 Under review

Use RingOut without touching your desk phone

We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number. 2) your desk phone (e.g. J139) would go "off hook" on speake...
Craig Rhinehart about 2 years ago in Hardware 2 Under review

Company Directory accessible on physical phones

This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone...
Accounts Receivable about 2 years ago in Hardware 0 Under review

Change the default soft keys on Polycom phone when provisioning the phone.

Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users: New call: this button is asinine, there are already 4 ways to make a new call. 1) pick up the phone and dial ...
Guest over 2 years ago in Hardware 2 Under review

Configure phone buttons for items other than Presence

For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone ...
Guest over 2 years ago in Hardware / RingCentral Admin Portal 7 Under review

Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

Hi we have Mitel 6940 phones at our offices, running on the RingCentral platform. The Mitel 6940 phones seemingly have the capability to transfer calls directly to voicemail via a "VM" softkey that appears when transferring calls (see YouTube vide...
JJ Vinas over 1 year ago in Hardware 4 Under review