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Hardware

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Mitel Do Not Disturb presence

Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red ...
Kena Mann 7 months ago in Hardware 1 New

Add Soft Key for Paging Devices and Overhead paging

It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.
Sharpay Evans 5 months ago in Hardware 0 New

Add a comments field to the Device Order process

It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO ...
Wayne Marcinczyk 5 months ago in Hardware 0 New

Feature Request - Grandstream Deskphones Support via Assisted Provisioning

Dear RingCentral Support Team, I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users. Currently, we are usin...
Homert Tabuyan 3 months ago in Hardware 0 New

CISCO CP Series - Firmware Update 12.0 Above

There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to ...
Jorge Mico 6 months ago in Hardware 0 New

Transfer live calls directly to the voicemail of a user extension using Mitel desk phone

We have a mitel desk phones where some live calls that we are receiving need to be transferred directly to the voicemail of a specific user extension. This feature will be a great help to us because the calls will not ring on the user extension if...
Iam Kristoff Coloma 6 months ago in Hardware 1 New

Turn Custom Rules on and off Via a Physical handset.

this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in th...
Webb Bros Admin 6 months ago in Hardware 0 New

Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys

Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys. This should make the user aware that the extension they have on their presence keys are on DND so they no longer have to press or select them and be forwarded to the voicema...
Jorge Mico 4 months ago in Hardware 0 New

Re-arrrange Softkey of a Hotdesk Phone (Poly)

s pecifically - when users are logged in, I want the "Log Out" Softkey to be visible on their main page without having to click "More". As of right now, when NOT logged in - the Login softkey is visible on the main page but once a user logs in, th...
RYAN RAMAT 6 months ago in Hardware 0 New

Presence & Pickup for Parked Calls for Yealink W Series

Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.
Jorge Mico 6 days ago in Hardware 1 New