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Hardware

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Confusing "Reminder Ring" When Line is on Hold

The Avaya J179 desk phone gives a "Reminder ring" every 60s when a line is put on hold. This feature causes confusion when multiple calls are live on a line. There should be an option to disable the "Reminder ring".
Wing Chiu 9 days ago in Hardware 0 Under review

Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

Hi, This request is being logged in relation to Case #15473439. We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics. We have ...
Fraz Hamid 17 days ago in Hardware 0 Under review

Auto provisioning with more Yealink phones

Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a hug...
Jan Noack 18 days ago in Hardware 0 Under review

Manage hard-phone speed dials through app

I have a VVX 450 phone with VVX EM 50, which allows me to have an additional 90 speed dials. I have been told the only way to enter those 90+ speed dials is through the VVX 450 hard-phone interface. Creating each contact on the hard phone using th...
Ken Goepfert 22 days ago in Hardware 0 Under review

Stop Polycom phone restarts when changing user hours

STOP restarting Polycom phones when changing user hours. This seems to be a new feature. The phones restart when changing user hours. This is a terrible feature. Changing user hours happens all the time. Restarting phones interrupts employees work...
Bettina Gray 30 days ago in Hardware 0 Under review

Hot Phone / Automatically Dial When Handset is picked up

setup phone to automatically dial a specific phone number or extension when the user picks up the handset
Cory Barnes about 1 month ago in Hardware 0 Under review

Poly CCX 400 and CCX 700: Digit Map Timeout

A default timeout value is 3 seconds. It is not enough time for users to transfer a call.
Tomo Nakanishi about 1 month ago in Hardware 0 Under review

Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w

Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ...
Nathan Morlock about 1 month ago in Hardware 0 Under review

Ability to Intercom from Mitel 6940

Please enable the ability to user Intercom feature from Mitel 6940 model phones
German Galvis about 2 months ago in Hardware 0 Under review

Shared Lines for Polycom CCX series phones

Add Shared Lines compatibility for the Polycom CCX series phones. The new Polycom phones are currently not supported. https://support.ringcentral.com/article/Shared-Lines-System-Requirements.html https://support.ringcentral.com/article/5927.html
Luis Alvarez 2 months ago in Hardware 0 Under review