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Flipping call from Desk phone to Mobile Phone

Add the ability to flip a call that originates on Desk phone to the RC app on my mobile device so we can continue the call if we need to leave the office. Support advises that currently flip is one-way, from Mobile to Desk phone, but doesn't work ...
Rob Marino 4 days ago in Hardware 0 New

Introducing a DECT Multicell solution to RingCentral like Snom M900

More and more customers asking for a professional and modern multi-cell DECT solution, scalable and with versatile functions. We have been using the M900 in our actual Broadworks Cloud solution from Broadsoft/Cisco for some time now and our custom...
Andreas Lyssy about 2 months ago in Hardware 2 Under review

Add support for Cisco 7861 handset

You already support all of the other phones in the range of very popular handsets. It should be very easy to add this model.
Matt Jones (212) 8 days ago in Hardware 0 New

Presence on deskphones should only show user on first 2 lines, not every line

Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users n...
Richard Kearney 7 months ago in Hardware 3 Under review

Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

Hi, This request is being logged in relation to Case #15473439. We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics. We have ...
Fraz Hamid 3 months ago in Hardware 0 Under review

Add Logitech Headset support (BETA) to the RC App

The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.
Dan Thorne almost 2 years ago in Hardware / RingCentral Web/Desktop App 1 Future consideration

Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we wo...
Ryan Dunlap 1112 about 2 months ago in Hardware 0 Under review

Use RingOut without touching your desk phone

We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number. 2) your desk phone (e.g. J139) would go "off hook" on speake...
Craig Rhinehart 7 months ago in Hardware 1 Under review

Company Directory accessible on physical phones

This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone...
Accounts Receivable 7 months ago in Hardware 0 Under review

Add queues to presence keys

We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.
Nathanael Bunge 6 months ago in Hardware 0 Under review