All ideas

Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser

KPI info is very interesting, but I'd like to narrow down the analysis to say my sales team (a dept) or even down to the individual level. Maybe it's there and I'm missing it.

On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voi...

One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task. In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share...

Once a report has been created with the necessary filters, be able to distribute that report to other users so that they don't have to go through and recreate and ensure that people are looking at the same information.

Confusing that queues and user data is separate. Should have a board that displays both together.

It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.

In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the loc...

A very useful tool on RingCentral's dashboards is the hourly view (inbound per hour, missed per hour, etc.) However, we are unable to export hourly KPI information, the minimum is daily. We are using call-logs to find some of the information, but ...