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Allow Toll Free Numbers to Have Caller ID

Most companies use RingCentral for thier phone systems but not being able to create a Caller ID is a big problem. Can we please get this!? Not a very satisifed customer due to this! People do not answer the phone when we call them.
Guest 10 months ago in RingCentral Phone 0 Under review

911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest almost 2 years ago in RingCentral Phone 1 Future consideration

Call schedule or Calendar feature

A feature that allows ring central to add an appointment to a calendar.
Support Vespecon 3 months ago in RingCentral Meetings & Webinar 0 Under review

Grouping audio device settings

I use RingCentral in a variety of ways. Sometimes I use it for meetings where I use my PC Speakers and Camera and Microphone. Other times I am making pure calls, where I use a typical Bluetooth headset with the PC. Switching back and forth between...
David Smucker 3 months ago in RingCentral Web/Desktop App 0 Under review

Send MMS From Zapier

Would like to be able to send an MMS from Zapier
Ethan Blak 3 months ago in Developer Platform and APIs 1 Under review

Contact Center - Disposition Coding Pop Up into window

To ensure the agent is coding the call and not getting lock due to not coding previous call. If the disposition window would pop up into its own window it would be more apparent the coding has not occurred. Reducing the time the agent it stuck bec...
Guest over 1 year ago in RingCentral Contact Center 1 Future consideration

Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward Roberts over 1 year ago in RingCentral Admin Portal 0 Under review

iOS screen sharing in desktop meetings [RingCentral Video

in the 'powered by zoom' meetings application, we had the ability to share our iOS mobile devices if they were on the same wifi. This feature seems to be missing from the RC Video application. We use this a lot to show mobile versions of websites ...
Guest about 1 year ago in RingCentral Video 1 Under review

More than 4 People in a call

When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone...
Guest almost 2 years ago in RingCentral Web/Desktop App 5 Under review

Agent status and multiple call queues

We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status i...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review