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Super Admin Reassignment

Assigning the super admin to an extension rather than a person makes it impossible to change as needed. If the super admin leaves the company, then the current procedure would require another staff person to change their phone number. For employee...
Guest 10 months ago in RingCentral Admin Portal 2 Under review

Download Multiple Faxes

It would be beneficial for most of the users in RingCentral.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Get email copies of outgoing text messages.

You can already get email notifications for incoming texts, and this is great because it lets you archive that communication the same way you would an email. But unlike standard emails, you only get one side of the conversation, because outgoing t...
Guest about 1 year ago in RingCentral Phone 0 Under review

911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest almost 2 years ago in RingCentral Phone 1 Future consideration

Block a range of phone numbers

I am receiving 6-8 spam calls each day from a particular range of numbers. The numbers have the same area code and first four digits, but the last 3 digits vary. I cannot effectively manage 1000 (or more) numbers in my block list. The suggested so...
John Worley 7 months ago in RingCentral Phone 1 Under review

Display both Caller & Line ID on screen in the mobile app in situations where users have more than one line

I have two lines coming in to my mobile app. I need to be able to see the caller ID and also the line ID, so I know how to answer the phone appropriately.
Matt Alexander 7 months ago in RingCentral Mobile App 0 Under review

Allow Toll Free Numbers to Have Caller ID

Most companies use RingCentral for thier phone systems but not being able to create a Caller ID is a big problem. Can we please get this!? Not a very satisifed customer due to this! People do not answer the phone when we call them.
Guest 10 months ago in RingCentral Phone 0 Under review

Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward Roberts over 1 year ago in RingCentral Admin Portal 0 Under review

Contact Center - Disposition Coding Pop Up into window

To ensure the agent is coding the call and not getting lock due to not coding previous call. If the disposition window would pop up into its own window it would be more apparent the coding has not occurred. Reducing the time the agent it stuck bec...
Guest over 1 year ago in RingCentral Contact Center 1 Future consideration

More than 4 People in a call

When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone...
Guest almost 2 years ago in RingCentral Web/Desktop App 5 Under review