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The Ability to Use the Prompts Library on Extensions (not just IVRs)

If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library...
Cassandra Champney almost 2 years ago in RingCentral Phone 0 Future consideration

Bulk editing of queue members

We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.
Travis Cook 7 months ago in RingCentral Admin Portal 0 Under review

Sync MS teams Call logs to RC call logs

Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed ...
Ruschelle Ann Tan 7 months ago in RingCentral Integrations 0 Under review

allow call queue managers to block calls from nuisance numbers to their call queue

I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful
Paul Hawkins about 1 year ago in RingCentral Phone 0 Under review

Emergency Company Wide Switch to Night Mode

We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system...
Jerad VanDerBeek over 1 year ago in RingCentral Admin Portal 6 Under review

Silent Ring For Additional Incoming Calls

When you are on a call in the Desktop App and additional calls come in, it would be ideal to have an option to set the ring to silent for the additional incoming calls. It is distracting when you are speaking to a caller for the ring to come over ...
Guest over 1 year ago in RingCentral Phone 1 Under review

RingCentral for Salesforce: Record Types and Picklists

It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users...
Richard Pomeroy over 1 year ago in RingCentral Integrations 0 Under review

Salesforce WebRTC plugin - Date format is limited to US format

When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this ...
Paul Fletcher over 1 year ago in RingCentral Integrations 0 Under review

Spell Check Language Setting on RC App

Currently, the default language for the RC app is set to US English, even if the local settings of the users' machines are set to a different language. There should instead be an option/feature for spell check to be in different languages on the R...
Hannah Tieu over 1 year ago in RingCentral Web/Desktop App 0 Under review

Individual Call Ques w/in an IVR - User Toggle On/Off

Aloha. It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on th...
Kevin Norton Hooikaika 3 months ago in RingCentral Mobile App 0 Under review