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Conversation-Specific Notifications on Mobile App

Right now (at least on iOS), all chat notifications from RingCentral are grouped under a single notification group, regardless of which contacts are involved. For iOS's native text message app, each conversation is a separate group of notification...
Jacob Reeder 11 months ago in RingCentral Mobile App 0 Under review

Add quick search to know which CALL QUEUE a user belongs to.

This is important for accounts with 20 call queues, to hundreds. Some users are members of more than one call queue. It is tedious to go to each call queue and check the members if a user is one of them.
Rodolfo Sasabo 11 months ago in RingCentral Admin Portal 0 Under review

Export List of Queue Members

It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually...
Erik Jacobsen 11 months ago in RingCentral Admin Portal 0 Under review

Add button that opens third party URL from the soft phone and web applications

It would help us if we could allow the user to click a button from the interface they make/receive calls on to open our application directly from their RingCentral device.
Guest 11 months ago in RingCentral Web/Desktop App 0 Under review

Only number associated with user is visible to him/her

There should be option where when number is assigned to user, he should be able to view and use only assigned number, not have list of all numbers that are there on the main account.
Guest 11 months ago in RingCentral Web/Desktop App 0 Under review

Ring out from Desktop app to connect with Deskphone.

is there anyway to dial out from the RC App and have it connect to my desk phone?
Guest 11 months ago in RingCentral Web/Desktop App 0 Under review

Need report on toll-free usage to track against Billing plans purchased

A report in the Admin portal to track toll-free number usage against purchased billing plans purchased/ I would prefer to be proactive than reactive when purchasing billing plans for toll-free usage.
Bob Cupit 11 months ago in RingCentral Admin Portal 0 Under review

Change company contacts to show direct numbers

The mobile app has it's current contact page show company contacts with their emails for the accounts. I don't see this as very useful as we use other apps to manage emails and would much rather have the direct number shown there instead. I unders...
Marciano Garza 11 months ago in RingCentral Mobile App 1 Under review

The capability for administrators to control end user's ability to integrate Personal (unapproved) accounts and the installation of Apps (unapproved) within the RC App

In the Corporate world information integration is tightly controlled by Policy and Regulation. The ability for end user's to integrate personal accounts in to a Company provided system allows users to easily move information to and from these syst...
Brad Baggett 11 months ago in RingCentral Admin Portal 0 Under review

Chrome Extension: ability to keep a session live

Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .
Paul Aubert 11 months ago in RingCentral Web/Desktop App 0 Under review