All ideas

This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile. EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see wh...

Previously RC had the option to Schedule a Meeting or Meet Now options within Outlook using the Outlook Plug-in. It appears the new application only has the Schedule a Meeting Option, the Meet Now feature has be deprecated. Requesting to bring bac...

Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties. At this time you can only toggle between your two parties on the warm transfer. We have a need to be able to consult ...

We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to...

is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension

For individual users we already have the functionality to disable voicemail and instead redirect unanswered calls to a designated call queue. However, we do not have the option to set this same option for call queues/groups. This would be a useful...

It will track how many calls are barge and also we can check log

It would be great if you could look at native integration with Gorgias https://www.gorgias.com/ Currently we need to use integrations through companies like Pipedream.

We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze thing...

We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift) 2. Clo...