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Sort SMS/text messages into folders

We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to...
Adam Swenka about 1 year ago in RingCentral Phone 1 Under review

Send Fax to multiple extension/recipient

is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Allow designating unanswered call queue calls to roll over to a backup call queue.

For individual users we already have the functionality to disable voicemail and instead redirect unanswered calls to a designated call queue. However, we do not have the option to set this same option for call queues/groups. This would be a useful...
David Scott about 1 year ago in RingCentral Phone 2 Under review

Need report on call barge log

It will track how many calls are barge and also we can check log
Guest about 1 year ago in RingCentral Phone 0 Under review

Native integration with Gorgias CRM

It would be great if you could look at native integration with Gorgias https://www.gorgias.com/ Currently we need to use integrations through companies like Pipedream.
Guest about 1 year ago in RingCentral Integrations 1 Under review

Enable merging of two extensions to combine data for analytics

We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze thing...
Mallard Owen about 1 year ago in RingCentral Analytics 1 Under review

Option to Automatically place call queue members to available status

We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift) 2. Clo...
Roland Angoluan about 1 year ago in RingCentral Admin Portal 0 Under review

Turn on/off badge notifications for each group

We have a whole-company chat where people post irrelevant, IT issues every day. I do not need to be notified when someone posts there, but if I turn off the badge notifications for that, it also gets turned off for all other individuals and groups...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Add whisper before connecting from IVR node

This user pretty much laid it out https://community.ringcentral.com/questions/98562/whisper-in-ivrcould-i-set-up-a-whisper-in-the-ivr.html Wanted to make sure it was entered as an idea. Our aim is to provide the best possible service, so knowing t...
Guest about 1 year ago in RingCentral Engage Voice 0 Future consideration

We need a reporting listing out all Ring Central Video meetings

We have this today for Ring Central Meetings and we import the data daily into our CRM but as folks start to use Ring Central Video, we don't have the same thing for those meetings. This is a major problem.
Guest about 1 year ago in RingCentral Video 0 Under review