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Add Inbound/Outbound event filter to the instant message event

The instant message event currently delivers a payload for new inbound messages that include the message details, meaning an additional api call to retrieve the message details is not necessary, unlike the message event. It would be useful to be a...
Thomas Janicik 11 months ago in Developer Platform and APIs 0 Under review

Create auxiliar status (login time, logged out, lunch, break of the agents)

I need to measure login time, logged out, lunch time, and breaks of the agents
Quality Engines 11 months ago in RingCentral Contact Center 0 Under review

Add fillable line in Fax menu for person's name to auto-populate in Cover Page

So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. T...
Nikki Smith 11 months ago in Developer Platform and APIs 0 Under review

Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

Hi we have Mitel 6940 phones at our offices, running on the RingCentral platform. The Mitel 6940 phones seemingly have the capability to transfer calls directly to voicemail via a "VM" softkey that appears when transferring calls (see YouTube vide...
JJ Vinas 11 months ago in Hardware 2 Under review

Change color of indicators

Being able to change the indicator colors from just blue green and red would help people with optical issues like color blindness.
Thomas Taylor 11 months ago in RingCentral Analytics 0 Under review

RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users

I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile a...
Joe Anderson 11 months ago in RingCentral Web/Desktop App 0 Under review

Outbound CLI Selection

Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI. Within our RingCentral instance we h...
Peter Thornicroft 11 months ago in RingCentral Web/Desktop App 0 Under review

volume change for individuals

Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
Dylan Malcuit 11 months ago in RingCentral Phone 0 Under review

General Voicemail sent to all phones

Mitel has the ability for voicemail to go to a general voicemail line that is seen on all phones in the company, not just to one extension. This is needed for small offices that have multiple phones because if it is sent to one phone, and that per...
Marla Hunt 11 months ago in RingCentral Phone 1 Under review

Autofill Contacts by Typing Contact Name

The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the...
Slabtown (PDX) Tangelo 11 months ago in RingCentral Phone 0 Under review