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Allow faxing via the RingCentral Phone app for message-only extensions

The RingCentral Phone app will allow login via a message-only extension, but there is no functionality there. Being able to send faxes would be incredibly useful. Especially if your only option to send a fax is using the print driver (only availab...
Sal Hernandez about 1 year ago in RingCentral Phone 0 Under review

have a breakdown on a report if selected filter involves multiple days

instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi
Guest about 1 year ago in RingCentral Analytics 0 Planned

Addition Fields for "profile"

We need to a few more fields in profiles. We need a fax fields and a emp id field. to have custom fields would be amazing.!! I could get rid of the of our Master company list (spreadsheet) if we four more fields! I am sure this would benefit other...
NIc Natale about 1 year ago in RingCentral Web/Desktop App 0 Under review

Deleting texts via the RC outlook addon

When using the RC outlook plugin and receiving texts (messages) it is not possible to delete the texts via the RC outlook addon. Although, opening the RC phone app and deleting the texts (messages) works… but only sort of. After deleting the texts...
Allan Tong about 1 year ago in RingCentral Integrations 0 Under review

Pull Job Title and Department fields from Active Directory

When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Pickup - Ring Time Too Long

The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone li...
Guest about 1 year ago in RingCentral Phone 0 Under review

RCV - force a certain background for users in a company - do not give users a choice

this is for company branding purposes
Rona Orenstein about 1 year ago in RingCentral Video 0 Under review

Update Presence Status to show when online and not just within the app

Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the ap...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Notification when a user is available for a call or transfer

A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or trans...
Guest about 1 year ago in RingCentral Phone 0 Under review

Add iOS ignore call and send SMS option

When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be...
Craig Miceli about 1 year ago in RingCentral Mobile App 0 Under review