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Visibility of public park

We would like to see public parks on our office phones like private parks so that we can also see the amount of time a park is on hold
Guest about 1 year ago in RingCentral Mobile App 1 Already exists

Transcription of recorded phone calls

quick access to recorded information recorded at a glance, recorded info could be searchable
Guest about 1 year ago in RingCentral Phone 1 Under review

Customer Answering Rules Identification

It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that...
Susan Pieroni about 1 year ago in RingCentral Admin Portal 0 Under review

Access call queue history from iOS/Desktop App

I shouldn't be forced to go through the RC website to access call queue history.
Guest about 1 year ago in RingCentral Mobile App 0 Under review

Enable ability to add call queues to templates for new users

Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We h...
Travis McCarthy about 1 year ago in RingCentral Admin Portal 1 Future consideration

Make tasks chronological

When a task is created inside a Team or Group, it used to put the un-comppleted tasks on the right side. and they were in order, now they aren't... The purpose of the task list on the left side was to make it easier to see taks. https://drive.goog...
Joe Mahlow about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Would like to install RC Phone app MSI for all users profile.

- We have hybrid work-from-home, and users come in the office and sit at a desk that is shared by others - that is, today maybe Alyssa is sitting at a desk, tomorrow it might be David - But both Alyssa and David need the phone app - I install it f...
Rodolfo Sasabo about 1 year ago in RingCentral Web/Desktop App 4 Under review

Review and resolve call blocks applied to extensions

Users block numbers. I want to review those number blocks and remove them if I deem them to be spurious Also, under Call logs I can block numbers.Again, I want to be able to report/ review and remove or remediate those blocks.
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists

Outbound Handle Time for users in the Performance Report.

Please add a column on a report and allowing the user access to information they have access to at the Queue level. Why not the user level as well so we can see all the itemized calls and their handle time. We need this to track productivity for o...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Option for the RingCentral App to not ring for MS Teams calls

Option for the RingCentral App to not ring for MS Teams calls. Hope there would be an option for the RingCentral App to not ring for MS Teams calls aside from signing out to the App.
Jessa Remo about 1 year ago in RingCentral Mobile App 0 Under review