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Press 0 to divert back to operator when on hold or in call park

At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

Call Queue Membership Based on Day (Rules)

When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them. For example, they are manually added to a Call Queue for the Sales Team between Monday to Wed...
Ivan Goldsmith about 1 year ago in RingCentral Admin Portal 0 Under review

Removal of limit to the words/characters in the tasks description field

See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.
Maria Marbella about 1 year ago in RingCentral Phone 1 Under review

Notification once the call has been conferenced or transferred (a beep or a whisper)

Important to know that the person is already on the other line.
Maria Marbella about 1 year ago in RingCentral Phone 2 Under review

Option to remove a caller from the conference call and to see if the caller is still there

This was in the classic app. Kindly add in the new RC tool please. See attached picture as well.
Maria Marbella about 1 year ago in RingCentral Phone 1 Under review

Number instead of red dot for Windows desktop app chat notification

Instead of seeing how many new messages were received, it just shows a red dot in the RC Taskbar icon. Could we please have the option to make that a number again?
Earnest Lynch about 1 year ago in RingCentral Web/Desktop App 1 Under review

create a report option to show a time stamp of when a tech queues in and out

this will allow me to see what time they queued out and make sure it matches up with tickets or question why they were not queued in if they were not actively working a ticket.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Don't change the supervisor state when the supervisor monitor or listing in a call for their agent

We already change our working base state to away (gray) see below screenshot. This happened when the supervisor start monitoring and when the supervisor stop the monitoring it put her into the working and orange state
Guest about 1 year ago in RingCentral Engage Voice 0 Future consideration

Switch Extension Feature

Need to have a switch extension feature for DID# and 800 Ext Only account.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Show what number your customer is calling with customer number.

It would be extremely useful to see what number our customer dialed to reach us for best marketing research. Would also need to see customer information as well
Guest about 1 year ago in RingCentral Contact Center 1 Future consideration