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Warm Transfer to CCRN's

Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
Anthony Cherry about 1 year ago in RingCentral Phone 1 Under review

IVR option to play just an audio file

If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Disable callers from being able to directly dial an extension

Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

google chrome extension integrated with RC app web version

requesting for google chrome integration for the RC app web version in terms of templates.
John Ramirez about 1 year ago in RingCentral Web/Desktop App 1 Under review

Allow for custom Dial by Name greeting.

We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."

It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigat...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

RingCentral for Salesforce: Ability to have multiple layouts in RC CTI component

As more departments/teams use RingCentral for Salesforce, it would be helpful if it was possible to be able to define multiple layouts for different users. That way, we can tailor which data our users need to capture.
Richard Pomeroy about 1 year ago in RingCentral Integrations 0 Under review

Call start times in hh:mm:ss.

In simple call logs, Analytics-Performance Reports and Analytics-QoS-Call logs, call start times are only given in hh:mm.
Gerard Juliano about 1 year ago in RingCentral Analytics 0 Planned

Sync Contact Directories between CISCO 525G IP Phone and Office 365

sync Contact Directories between CISCO 525G IP Phone and Office 365
Guest over 1 year ago in Hardware / RingCentral Integrations 0 Under review

Easy way to convert limited extension to full user

Process of converting limited extensions to full user extensions is complicated.
Cliff Garstka over 1 year ago in RingCentral Admin Portal 1 Under review