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Show Glip Notifications in System Tray

It would be great to allow for Glip notifications to show up in the system tray so folkx can more easily see that someone is looking for them without having the full app open and maximized. We work in a health clinic that's somewhat loud, so it's ...
Lauren Sullivan about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Make compatible with Otter.ai

Incorporate live streaming Otter.ai compatibility to create contemporaneous transcripts of voice/video meetings.
Guest about 1 year ago in RingCentral Integrations 2 Under review

Leave comments on a repeating task and make those visible throughout the life of the task

In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Mond...
Guest about 1 year ago in RingCentral Web/Desktop App 2 Under review

Allow data on abandoned calls to be downloadable along with the other call data

Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were. This would be useful because it will allow analys...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Allow access to change availability hours for a limited extension device

We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ...
Jason Edinger about 1 year ago in Hardware 0 Under review

Add external contacts to desk phones using Desktop App HUD

Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outl...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

RingCentral app doesn't display company name on inbound call

I have "personal" contacts in the RingCentral app (not synced from Google etc). These are often just added from the call history, then I add a company name. If one of these contacts calls, the company name doesn't show on the inbound call popup (o...
Chris Rosa about 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to remove Company Contact

In the old RC app, we were able to remove company contacts ourselves. Now we have to ask Support to do it, which may take 5-7 days, and in the meantime the contact being removed can still see our interactions!
Guest about 1 year ago in RingCentral Web/Desktop App 2 Under review

Hide Non - Video Participants

Currently the Ring Central platform shows cell phone number as two separate users. In other planforms there is a way to "Hide Non-Video Participants". I suggest that Ring Central add a way to hide the cell phone numbers of those who enter a video ...
Guest about 1 year ago in RingCentral Video 1 Future consideration

Make a Lite version of RingCentral IOS app (for devices lower than ios 12)

Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The f...
Harry Mitchell about 1 year ago in RingCentral Mobile App 0 Under review