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Chat logs for RingCentral

We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Offer option to change voicemail format to a lossless format like ALAC instead of AAC

Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.
Guest over 1 year ago in RingCentral Phone 1 Under review

Add users presence in bulk

I need to add everyone to my presence page in bulk vs. individually adding each user.
Guest 9 months ago in RingCentral Phone 0 Under review

Unsubscribe Text/SMS

External users should be able to unsubscribe from receiving RC SMS text from any company users and once they do unsubscribe, RC system should be up to date . So if anyone try again to send text/SMS to that person, that should get rejected automati...
Amit Trivedi over 1 year ago in RingCentral Web/Desktop App 0 Under review

Measure of occupancy as a percentage

When selecting a user on the Audit section on reporting, we are able to view change of status' and log in times. For our app it shows "Accept all calls", "Do not accept any calls" and "Do not accept queue calls". From here we should be able to see...
Guest over 1 year ago in RingCentral Analytics 1 Under review

User setting to show current call detail (phone number) or just presence status only in HUD

It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordin...
Josh Berman over 1 year ago in RingCentral Web/Desktop App 1 Under review

For Analytics portal to reflect actual call details that are affected for each KPI it is applied to

Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log t...
Guest over 1 year ago in RingCentral Analytics 1 Under review

I would like to be able to label the numbers by company name in my phone so I know what company I am dialing out from.

if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Create Condensed Task View with filter options

When viewing tasks created on teams that are set up, you need to scroll up/down to see even just a few tasks. It would be SUPER beneficial to have a 'condensed' view so that you can see numerous tasks in rows in one view. There is so much wasted s...
Guest 9 months ago in RingCentral Web/Desktop App 0 Under review

Uniformity of Extensions Across Locations

We want to be able to have extension uniformity across our multisite locations. We have may different dealerships and want the positions at each dealership to be able to have uniform extension numbers and then have site codes for internal calling ...
Guest 9 months ago in RingCentral Admin Portal 0 Under review