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Minimized At Startup

This has other ideas already submitted, but they're all old and it still hasn't been added. Most programs with an autostart at boot feature allow the user to set it to open minimized to the tray. This has been a requested feature for years and it ...
Ian Sprenkle 5 months ago in RingCentral Web/Desktop App 0 Under review

More statistique on Call Queue

Show how many call it's distributed, between how many agents are connected. with this information it'll be possible to have % of calls distribued. For this we need to have information of login & log out.
Mohamed Kendy 10 months ago in RingCentral Analytics 0 Under review

RCV Scheduler Invite on Existing Email Thread

Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipien...
Guest about 2 years ago in RingCentral Integrations / RingCentral Video 0 Under review

Call Logs with unique Call ID and Number for Call Queue sequence

A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the oth...
Guest about 2 years ago in RingCentral Analytics 0 Under review

Who is on the phone? Live Reports Agent Details

Would like to be able to see who is on the phone. If my employee is on a call I would like to be able to see the number they are talking to and how long they have been talking. This would be a great asset to eliminate personal calls.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Save closed captioning on the recorded meetings.

I would like to use captioning on my meeting, record that meeting, and have the live captioning appear in my recording. I would like to capture the closed captioning on the recording not just visible during the meeting session
Guest almost 3 years ago in RingCentral Meetings & Webinar 0 Future consideration

Please Fix Queue Calls

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...
Guest over 1 year ago in RingCentral Analytics 3 Already exists

Block the ability to transfer calls to queues numbers

Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.
Alan Leyva 5 months ago in RingCentral Admin Portal 0 Under review

Fix your call reports

To work
William Molen 5 months ago in RingCentral Analytics 0 Needs more information

troubleshooting button.

Add a troubleshooting button we can access on any page when something goes wrong we can hit the button and run a quick diagnostic check so when we call in we can tell you exactly what the issue is and we can get a quick fix instruction from you. T...
Patricia Sepulveda 5 months ago in RingCentral Web/Desktop App 0 Under review