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Customer Ideas Portal

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Add Person to multiple Call Que in once

Hey, at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ's it saves a lot of time when you...
Steven Basmacioglu 23 days ago in RingCentral Admin Portal 1 New

further narrow the 'Message Panel' Column to give more space to actual messages

I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amo...
Peter DelRe 2 days ago in RingCentral Web/Desktop App 0 New

Ability to mass delete text messages in RingCentral phone app on PC

With email providers or texts on a cell phone, having the ability to select multiple texts at once and delete them would save a lot of time compared to deleting one message at a time.
Ian Massey-Russell 6 days ago in RingCentral Phone 0 New

Prebuilt Reports- Ability to copy prebuilt reports into a customizable template

Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.
Goga Miric 12 days ago in RingCentral Admin Portal 0 New

Add options to view all available licenses that shows the phone numbers via Service Web.

The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
John Paul Ramirez 25 days ago in RingCentral Admin Portal 0 New

Maximum caller wait time in queue should include 45 secs

the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?
Rachel Brefo-Burroughs 18 days ago in RingCentral Admin Portal 0 New

Add ability to create Requeue Shortcuts in centralized place and assign as needed

At present, Requeue Shortcuts have to be added individually on each queue, even if they are needed on multiple queues. This causes the administrator to quite often have to rebuild the same requeue shortcut multiple times across many queues. Please...
Selena Lewis 29 days ago in RingCentral Engage Voice 0 New

sending to voicemail instead of ringing second extension when on an active call

I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extensio...
Jack Perrault 3 days ago in RingCentral Admin Portal 0 New

Interact with OSTicket

I have found some integrations with other ticket and collaboration systems. It would be nice and integration with too Thanks
José Luis Zafra Ojuel 7 days ago in RingCentral Integrations 0 New

Option to Turn Off History log in Max Agent/Salesforce NICE CXone Plug-in

Using the HISTORY log to transfer calls is not something that our company would like to offer as an option to our users, or at the very least, we would like to have the ability to toggle it off. At no point do we want to give our users the ability...
John Landi 26 days ago in RingCentral Contact Center 0 New