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Exporting call pick up groups and members

We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all gro...
Calvin Lee 5 days ago in RingCentral Admin Portal 0 Under review

External contacts in company directory

It would be nice to add external contacts within the company directory. We have a dozen contractors that we do not provide phones for and to be able to add their name and cell number in the company directory would be great to where we could dial b...
IT SV 5 days ago in RingCentral Web/Desktop App 0 Under review

Custom Templates for Tasks

We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, ty...
Josh Cadieux 5 days ago in RingCentral Admin Portal 0 Under review

call waiting longer than 15 min & customise the number of callers in a call queue

PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do n...
reception two 6 days ago in RingCentral Phone 0 Under review

Allow personalization of the fax transmission results notice

As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.
A. Craig Abrahamson 6 days ago in RingCentral Web/Desktop App 0 Under review

Individual Call Ques w/in an IVR - User Toggle On/Off

Aloha. It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on th...
Kevin Norton Hooikaika 6 days ago in RingCentral Mobile App 0 Under review

Sending a recorded message to a group of phone numbers

For instance a reminder voice message to a list of phone numbers.
Laticia Young 6 days ago in RingCentral Admin Portal 0 Under review

Bilingual and Multi-lingual Voicemail Transcripts

Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service se...
Frederick Evans 6 days ago in RingCentral Admin Portal 0 Under review

Set more than two Display Settings options

It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.
Brandon Carr 6 days ago in RingCentral Phone 0 Under review

Call Pickup Groups: Support Queue Calls

Hi, Please can you add support for queues in call pickup groups? We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for collea...
Fraz Hamid 7 days ago in RingCentral Phone 0 Under review