All ideas

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...

The RingCentral Phone App HUD Displayed the User Extensions in a large grid pattern which was very easy to glance and see who is on an active call or not, etc.. The RingCentral App only has a list to scroll through for user extensions and doesn't ...

We have executive assistants who schedule video meetings for our executives and they can not see future meetings past the limited time line in the unified app. A full calendar that you could search, Day, Week, Month would be extremely helpful. Or ...

We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin...

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...

I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...

It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the p...

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!

Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...