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Teams in Contact Center

Have the ability to see Team that I created or a member of. Often enough, you start a Team, but then Close it to reduce the number of teams in view. If a team has been closed, I do not want to start another Team if I had already created one.
Denise Naeck 5 months ago in RingCentral Contact Center 2 Already exists

Be Able to Block Specific SMS Text Messages from a Specific Number

One of our customers is saying she is receiving graphic texts from a specific number (404) 438-6695 and she wants to block them from texting her.
Kayden Andrus 5 months ago in RingCentral Phone 1 Already exists

Integrate RingCentral app with Call Center Phone status

Our Call Center employees are receiving calls on their RingCentral App while on the phone via Call Center MaxAgent. It would be helpful for the RingCentral app to recognize when their line is busy so they don't receive the phone call pop-up from R...
Kimberly Shingle 5 months ago in RingCentral Contact Center 2 Already exists

Need a whisper tone before each call to notify the agent of the skill it is coming in on.

This will allow the agent to greet the customer based on the line of business the the customer is calling in on.
Timothy Larsen 5 months ago in RingCentral Contact Center 3 Already exists

Ring tones while connecting queue calls

The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones inste...
Chase Owens 5 months ago in RingCentral Phone 1 Already exists

Call Recording that continues after Transfer

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
Joshua Richardson 5 months ago in RingCentral Phone 1 Already exists

Configure Notifications for Received Text Messages, to be user specific, or to exclude numbers.

We would love to be able to configure Notifications for Received Text Messages, to not send notifications for specific numbers.As there are a few numbers that we SMS all the time. (My team members), and I do not need notifications for them.
Yitzi Rokeach 5 months ago in RingCentral Phone 0 Already exists

Deactivate fax

Have an option to deactivate fax for users account
John Lachica 5 months ago in RingCentral Admin Portal 4 Already exists

create feature that allows you to attach video via text messages

currently the RingCentral mobile app and desktop version only allows you to attach files and photos via text messages. Would be nice to extend that to being able to attach videos.
Kaley Shepherd 6 months ago in RingCentral Mobile App 2 Already exists

Auto DND Time Setting

It would be awesome to have a setting to set a time to automatically turn on do not disturb on the mobile app. Thank you, John
Johnathan Mignella 6 months ago in RingCentral Mobile App 1 Already exists