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Contact History report Start Time is an unknown Timezone

Start Time: 3/29/2022 17:54 Why can't all time columns show the timezone or be the same across all platforms. Seriously this is a joke. It is UTC is it MT is it ET.....
Will Snyder 5 months ago in RingCentral Contact Center 1 Will not implement

In PC Classification 16 ERROR is not a variable in retries (Skill Configuration)

If you can't tell me why CLASS 16 is happening I sure ought to be able to retry the error multiple times. There are probably other classifications not in Retry config so why not get them all in there with this submission.
Will Snyder 5 months ago in RingCentral Contact Center 0 Will not implement

Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage

The naming convention between RingCentral app recordings, Archiver, and the files I receive cannot be matched. This will be the fundamental reason we leave RingCentral because recordings are mandatory in our business
Will Snyder 5 months ago in RingCentral Contact Center 1 Will not implement

RingCentral and InContact do not share data - InContact (PC) and RingCentral do not share data

While using PC in InContact we have had instances where the RingCentral App drops the connection (Red X in the Connection) drop the PC does not know the agent is not online or does not have a connection and keeps feeding calls to the agent. The ca...
Will Snyder 5 months ago in RingCentral Contact Center 3 Will not implement

I have Ring Central Service - Requesting and email format ie. my ringcentral 7 digit phone number xxxxxxxxxx@ringcentral.com or First.Last@ringcentral.com to send server alerts to mobile notifications

I have Ring Central Service - Requesting and email format ie. my ringcentral 7 digit phone number xxxxxxxxxx@ringcentral.com or First.Last@ringcentral.com to send server alerts to mobile notifications
Guest over 1 year ago in RingCentral Phone 1 Will not implement

Add ability to remove "How was your meeting experience" survey when a meeting ends

It is an annoyance. The only option is to turn it off for 24 hours.
John Wright almost 2 years ago in RingCentral Meetings & Webinar 1 Will not implement

Increase characters allowed for company name to 30 , also allow use of & in the company name

Company names are longer than 15 characters and often contain & as part of the name
Guest 12 months ago in RingCentral Admin Portal 1 Will not implement

Having the capability to add 1,000 call queue members

Having the capability to add 1,000 call queue members, specially to those medical and government accounts.
Jessa Remo over 1 year ago in RingCentral Admin Portal 1 Will not implement

Feature similar to Bomb Bomb Video

Does RingCentral have a way to send video via email? I have a service called Bomb Bomb. It allows me to record a video, place a video into an email and then send it. Can also send email blast to a large number of people. Stores all of my BB videos...
Michael Owens 7 months ago in RingCentral Web/Desktop App 1 Will not implement

Huge Security Vulnerability: Remove the "Express Link" feature or provide an option to disable it tenant-wide

For those who haven't noticed it, RingCentral's mobile app has an "Express Link" sign-in feature. The feature is mentioned in this KB article: https://support.ringcentral.com/article/log-in-ringcentral-app.html "Please note: If you’re logging with...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Will not implement