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Dial Zero to reach operator from user extension

Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
Guest over 1 year ago in RingCentral Phone 4 Under review

RingCentral Phone app allow To Voicemail option for call forwarding members

Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct ...
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Global Company Address Book (External Users)

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...
Guest over 1 year ago in RingCentral Phone 2 Future consideration

Hide Email for Specific Users in Directory

We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren...
Alicia Gates over 1 year ago in RingCentral Phone 0 Future consideration

Hide a user or call queue from Directory

Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
Alicia Gates over 1 year ago in RingCentral Phone 4 Planned

Nicknames

There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Account data recovery

When an account is deleted there should be a 15 day data retention policy in place in case of mistaken deletion, or for auditing purposes.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Reporting for Contact Center Numbers in RCO

ability to track usage and trends of phone numbers that are assigned to contact center services, today we do not have this ability and cannot monitor usage for CC services easily.
Tim Wilbourn over 1 year ago in RingCentral Contact Center 2 Future consideration

List all teams on the personal profile

On RC Classic it was easy to identify all the teams in which a person was involved already. This is helpful in the context of coaching an team management
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Change the name of the group text message

Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review