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Customer Community Feature Requests

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Native ActiveCampaign integration

I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.
Guest about 1 year ago in RingCentral Integrations 0 Under review

Installing a sound equaliser in BT's 'BT Cloud Work Phone' app, made by Ring Central

At the moment, BT's BT Cloud Work Phone, developed by Ring Central, doesn't have a built in sound equaliser unlike many soft phones. Speaking to BT they say that the software doesn't have the ability 'yet' but couldn't tell me if this meant it was...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Enable individuals with admin access to enter partial day PTO prior to schedule forecasting.

At my organization, we have very small teams. As such, accounting for all anticipated time off is critical to our ability to have accurate forecasts. Today, the system only allows admins to enter full days off prior to forecasting. Entering partia...
Guest about 1 year ago in RingCentral Contact Center 0 Under review

RingCentral Video --> Disable option Call me.

RingCentral Video --> Disable option Call me. Not every customer want to pay for the call cost of the participant of the meeting.
J Boven about 1 year ago in RingCentral Video 0 Under review

Being able to change the default extension

Being able to change the default prefix for extensions, right now, extensions are based of what numerical prefix was initially chosen, IE if your first extension was 605999, subsequint extensions are 60XXXX with no ability to change the prefix. We...
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

Have a setting when calls are transferred from our office phones to our personal phones, the sound (notification, ringtone) be different than our personal ringtone

If we are away from the office, and the calls transfer to our Iphones or Samsung Galaxies, for it to have a different ringtone than our regular ringtone, so we can know that this is a client calling our office, or it is our mom calling us. Make a ...
Guest about 1 year ago in RingCentral Phone 1 Under review

Allow an account to have lines on more than one pricing plan

We have 150 phones on the Standard plan. We would like 10 of our phones to have the features from the Premium plan. Our rep tells us we would have to move all our phones to Premium to get the features that we only want on 10 phones. We would be wi...
Guest about 1 year ago in RingCentral Phone 0 Under review

RC app Events feature enhancement

1. Events should be easily copied from one date to the next. Can't do that at all now.2. Events should be allowed for bi-weekly scheduling. Now you only have monthly weekly, daily options.
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

RingCentral integration with epicor erp

my company is switching from sales force and using epicor as a crm database. My team loves RC and wants it integrated like it was in salesforce.
Guest about 1 year ago in RingCentral Integrations 0 Under review

Ringcentral should have a global push option where i can change all of the users settings at one time.

such as the time zones, the main call out number etc. etc... this is very pertinent in the way big orgs work. please make this happen.
Guest about 1 year ago in RingCentral Admin Portal 1 Under review