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Enable SMS for New Zealand numbers

Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Pixel Book computer (Google)

For the pixel book computer, I downloaded RingCentral meetings app for my company. For my meetings on Ring Central, I need to share my screen with my clients. Initially, I was able to share, but poorly. Now, when I click on share, my clients are n...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

Report to identify how many unique callers were answered or missed in a day.

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed...
Josh Bartlett over 1 year ago in RingCentral Analytics 0 Future consideration

Phone call satisfaction feedback/survey

How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Add local call-in number for India on audio calls

RingCentral provides local dial-in numbers for virtually every major country except India. It's very helpful.
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

Add ability to turn off recording announcement.

In certain states(Colorado) you do not need to announce a call is being recorded, as only one participant on the call may know if the call is recorded, by law. We would like to take off the announcement that a call is being recorded per extension,...
Brandon Parker over 1 year ago in RingCentral Phone 2 Already exists

Add link to look up phone MACs for all extensions

I would like to see a link link to just look up MAC's of phones. When I had 1600 phones shipped to me, there was not an easy way to just scan/input the MAC of the phone and see who it belonged to.
Brandon Parker over 1 year ago in Hardware 0 Under review

Addition to Dynamic Address Book

Agent's utilizing MAX agent address book would like to provide the DID / digital line number for external callers ahead of transferring to the employee.
Omar Hurtado de Mendoza over 1 year ago in RingCentral Contact Center 0 Future consideration

[ignore me] test status flow

status workflows
Sofia Nguy over 1 year ago in RingCentral Web/Desktop App 1 Will not implement

Disable Recording Function for Specific Users

There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.
Guest over 1 year ago in RingCentral Web/Desktop App 3 Under review