Skip to Main Content

All ideas

Showing 3620 of 3620

Warm Transfer for VVX phones

Please change the warm transfer process so that the user that is receiving the call doesn't have to "pickup" or "answer" the transfer from the other party. Our previous VOIP provider did the warm transfer more like a warm intercom where the transf...
Guest over 1 year ago in Hardware 1 Under review

APIs for video and screen sharing on/off total time

We would like to have an API to pull Video on or off time along with screen sharing time for Reporting. Owners, CEO, COO, Managers want to know if their employees are turning on their cameras during video calls. Screen share would also be useful. ...
Guest over 1 year ago in Developer Platform and APIs 0 Future consideration

Custom Greeting for Direct Numbrers

It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign...
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Ability to Attach PDF Files with Texting with RC Phone App or RC App

Yes a person can send an Attachment when sending a SMS Text with the RC Phone App or with the RC App but that Attachment can't be a PDF File for some reason. 99.9% of what I need to send people are PDF Files
Jeff Hultberg over 1 year ago in RingCentral Phone 10 Under review

Keyboard Shortcut to leave computer audio

I would like to have a keyboard shortcut/Hotkey to be able to leave or join computer audio while in a meeting, for example to take a call and rapidly leave audio of a meeting without having to search and click to leave.
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

RC Video support for Safari

Many Mac users only use or have Safari as their browser. If you support Microsoft Edge, you should definitely support Safari. Both are native browsers to operating systems.
Karen Pierson over 1 year ago in RingCentral Video 6 Future consideration

Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner over 1 year ago in RingCentral Phone 3 Future consideration

Silent air time after customer is told to hold the line

If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Replay voicemail

hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Export List Audio Conference Host/Participant Codes

Make the audio conference host and participant codes part of the user details export.
Nick Rowland Corp over 1 year ago in RingCentral Web/Desktop App 0 Under review