Skip to Main Content

Customer Community Feature Requests

Showing 3626 of 3626

Break from rings between calls in call queue

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...
Guest about 1 year ago in RingCentral Phone 0 Under review

Omit Fax Cover Page regardless of email subject line

Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral ...
Brett McVay about 1 year ago in RingCentral Admin Portal 0 Under review

Mobile Notification Settings per Team

Request is to add ability to turn on/off Mobile Notifications per Team. We have created quite a few Teams within RC. Our employees can be included in multiple Teams but may want to only receive Mobile Notifications from certain Teams. Unless I'm m...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

ability to disable premium rate calls on a per user or role basis

we'd like to be able to disable premium rate calls on a per user basis, as a role permission would be fine as well.
Paul Hawkins about 1 year ago in RingCentral Phone 1 Already exists

Allow user accounts without direct numbers

Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted t...
Paul Hawkins about 1 year ago in RingCentral Phone 1 Under review

Ring Tones / Waiting Music

Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Universal App

Please create ONE UNIVERSAL APP. The reason being, GLIP is not the best functioning desktop app in this bundle of apps. To get through my day I have to use RingCentral Meetings, RingCentral Phone, RingCentral for Outlook (desktop program), and Rin...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Already exists

Custom Rule under que - option to Press 9 for phone directory

When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use th...
Guest about 1 year ago in RingCentral Phone 0 Under review

Extension number field for personal contact number

Hi. Our customer would like to add a personal contact numbers and include the extension number. However, there is no field for the extension number. Customer said that this would be more convenient for easily dialing the number and connecting to t...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

click to call widget

Would like to add click to call widget.
Guest about 1 year ago in RingCentral Phone 0 Under review