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Option to make Transitioned Leads COMPLETE once dispositioned without Requeue = Yes

Add the ability to set leads that are transitioned to another campaign as a Copy complete so they are not dialed again from the original campaign. Currently, the transition disposition needs to be set to Requeue = Yes in order for the lead to be e...
Colby Jestes over 1 year ago in RingCentral Engage Voice 0 Future consideration

Quicker Transfer - IVR Menu Option - When no action is entered

We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change th...
Guest over 1 year ago in RingCentral Phone 0 Under review

Allow host and panelists to stay connected to Webinar after meeting has been ended

After the Webinar is concluded, when you click on the "End meeting", it currently ends the meeting for everyone, including the panelists. It would be nice to have the ability to end the meeting only for the attendees and allow the panelists and ho...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

have an available list of people that attended / registered on a webinar session

for easy tracking purposes. have an available list of people that attended / registered on a webinar session
Guest over 1 year ago in RingCentral Meetings & Webinar 1 Already exists

Add more outside forwarding options

Right now we're limited to 10 numbers to be forwarded to outside numbers. We need more because we're using Service Titan to track and monitor calls. We have close to 40 numbers, and all we can forward is 10.
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Send a second Call Queue Voicemail email notification after hours

Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog

IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog. People might wish to forward a caller to an IVR Menu, instead of to a particular queue.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Requesting to have registration details to meetings

Requesting to have registration details to meetings
Guest over 1 year ago in RingCentral Meetings & Webinar 2 Under review

Disable internal calling capabilities on the RC App to comply with UAE regulations

In the UAE there are strict regulations around the use of VOIP calls. It is possible to restrict external calling but customers have asked for the ability to suppress internal company to company calling too so that they can ensure compliance with ...
Emma Murray over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add setting to suppress prompt to update Windows RingCentral Phone app

When there is a new update available for the Windows RingCentral Phone app, it prompts the user to update it. If you have the app deployed using the ALLUSERS=1 switch, it will prompt for admin credentials to complete the update. It would be nice t...
Justin Dale over 1 year ago in RingCentral Phone 0 Under review