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Adding Contacts Specific to Each Company Phone Number

The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all num...
Guest over 1 year ago in RingCentral Phone 0 Under review

Answer incoming calls from Jabra Headset

I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
Sarah Blum over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Allow chat to default to "All panelist and attendees" when chat is available to everyone

During webinar meetings (larger, diverse audiences) we have to regularly tell attendees AND type it in the chat reminding them to change the To: to be "To: All panelists and attendees." The default is "To: All panelists" and most attendees do not ...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Future consideration

Blind Copy Email Invites

Some of the providers in the agency I work with need to be able to send emails without all recipients seeing those email addresses. This protects the identity of clients involved in sensitive matters. Is there a way to do that? Or can a blind copy...
Guest over 1 year ago in RingCentral Meetings & Webinar 2 Future consideration

Edit "guest" profiles in RC app

I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Call Selected Number Hotkey

Please add a hotkey for Call current selection to the new RingCentral App, like the one available in RC Phone. This is the most important hotkey for our users.
Cj Wiliams over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Check Users Status on Call Queue

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"
Guest over 1 year ago in RingCentral Analytics 1 Under review

Allow RC App Video Meetings from Synced Calendar to join/launch Microsoft Teams meetings directly from app like zoom, gotomeetings.

Zoom, gotomeetings and RC Meetings allow users to hit "Join" button from the RC App but it only gives Team meetings the option to Dial in. It would be great to be able to launch teams meetings with Video Meetings tab from our synced calendar .
Guest over 1 year ago in RingCentral Web/Desktop App 3 Under review

Need Reports Greater than 6 months, Need one year

I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone...
Guest over 1 year ago in RingCentral Analytics 1 Under review

Call waiting for queue calls

There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR...
Guest over 1 year ago in RingCentral Phone 7 Under review