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Check Users Status on Call Queue

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"
Guest over 1 year ago in RingCentral Analytics 1 Under review

Allow RC App Video Meetings from Synced Calendar to join/launch Microsoft Teams meetings directly from app like zoom, gotomeetings.

Zoom, gotomeetings and RC Meetings allow users to hit "Join" button from the RC App but it only gives Team meetings the option to Dial in. It would be great to be able to launch teams meetings with Video Meetings tab from our synced calendar .
Guest over 1 year ago in RingCentral Web/Desktop App 3 Under review

Need Reports Greater than 6 months, Need one year

I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone...
Guest over 1 year ago in RingCentral Analytics 1 Under review

Call waiting for queue calls

There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR...
Guest over 1 year ago in RingCentral Phone 7 Under review

Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke over 1 year ago in RingCentral Phone 1 Under review

Allow option to remove call queue managers from receiving call queue notifications

When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.
Guest over 1 year ago in RingCentral Phone 13 Will not implement

Add ability to whitelist extensions when block all calls is enabled

When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the b...
Guest over 1 year ago in RingCentral Phone 1 Future consideration

Spotlight Multiple Speakers

I believe Zoom now allows users to spotlight multiple speakers at the same time, which makes a conversation more engaging when you have a panel in progress. Could this feature be added to RingCentral Meetings?
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Admin portal, make departement drop down menu searchable or in alphabetical order

Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.
Richard Scott over 1 year ago in RingCentral Phone 0 Future consideration

Disable viewing of company contacts in a specific extension

We would like to be able to not have the company contacts be viewable to all extensions.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration