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Call Transcription functionality + API capabilities

Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.
Guest over 1 year ago in RingCentral Integrations 2 Under review

Privacy Issues

A default company team was created at the creation of the account. The use of this team chat was abandoned as there was limited control of users. However, every new employee that joins the company has access to this old team chat, which contains f...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add Additional Filters to Analytics Performance Reports

Example: Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites: 103-Austin 104-Dallas We need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analyt...
Brett McVay over 1 year ago in RingCentral Analytics 0 Under review

RINGCENTRAL APP LIST OF CALLS

Hi there, i basically have 3 extensions on my account (admin one and dispatch team) the problem is that the dispatches can t see the calls that are being directed to the numbers i have. Same problem with recordings...can you guys add the recording...
Guest over 1 year ago in RingCentral Phone 0 Under review

Caller ID and Contact Lists assigned to a Group

When having the main line forward to a group that rings out to certain users it should be able to also display the caller ID. It is extremely disappointing that this doesn't already exist as the phone number ID is displayed in the same situation m...
Guest over 1 year ago in RingCentral Phone 0 Under review

Reports showing number of rings before pickup

We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.
John Besedic over 1 year ago in RingCentral Phone 0 Under review

Add a feature to the gallery view to reserve the top, center position for the current speaker

One of the unnaturally things about video conferencing is that every is looking away, to some extent. Unless they are trained TV personalities :-) For the speaker there is no sense of eye contact and, since the order that people appear in the gall...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Merge SMS / Text and RC Messaging into a single tab

Some folks communicate with me over SMS, especially those who don't work at my agency. Some folks communicate over RC Messaging. On the Windows, Web and Mobile app, I'm constantly losing messages or toggling between the phone tab (to get SMS messa...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Automatically remove details from photo like GPS coordinates

This is already a feature in most chat apps. Remove all details from photo uploaded to provide security.
Joo Kim over 1 year ago in RingCentral Web/Desktop App 0 Under review

3way/Merge Call - how do you disconnect one caller

To disconnect after leaving a VM.
Guest over 1 year ago in RingCentral Phone 1 Under review