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Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke over 1 year ago in RingCentral Phone 1 Under review

Allow option to remove call queue managers from receiving call queue notifications

When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.
Guest over 1 year ago in RingCentral Phone 13 Will not implement

Add ability to whitelist extensions when block all calls is enabled

When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the b...
Guest over 1 year ago in RingCentral Phone 1 Future consideration

Spotlight Multiple Speakers

I believe Zoom now allows users to spotlight multiple speakers at the same time, which makes a conversation more engaging when you have a panel in progress. Could this feature be added to RingCentral Meetings?
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Admin portal, make departement drop down menu searchable or in alphabetical order

Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.
Richard Scott over 1 year ago in RingCentral Phone 0 Future consideration

Disable viewing of company contacts in a specific extension

We would like to be able to not have the company contacts be viewable to all extensions.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
Larry Olson over 1 year ago in RingCentral Phone 2 Future consideration

Option to always enter Do Not Disturb mode when in a meeting for new RC app.

Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off ...
Guest over 1 year ago in RingCentral Phone 11 Under review

Add Switch to Video or Share Screen option to Audio calls in the new RC app

When on a audio call only, often users need to switch to a share screen mode or just start a video call or meeting. There is currently no option to do this. Users have to disconnect, create a meeting, email meeting data to user, or other painfully...
Guest over 1 year ago in RingCentral Web/Desktop App 9 Already exists

Add "share screen" option to chat/teams in new RC app

This may be the largest user complaint. "how do I share my screen with someone?" Simply put a share screen option in the chat or teams next to the video and call button. People do NOT understand the video call will do the same thing. Make the shar...
Guest over 1 year ago in RingCentral Web/Desktop App 4 Already exists