Customer Ideas Portal

Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls....

When scheduling a video meeting on behalf, its adds the meeting to the user doing the scheduling, which then puts her into a In Meeting status, but she isn't in the actual meeting. Need to have way that when you schedule on behalf, it doesn't add ...

Currently the phone HUD can be popped out to a separate window, but with all of the recent updates to the phone features of the ring app, it would be nice to have the phone section open separately from the messages section. Currently, when attempt...

The customer wants the callers to enter direct extension numbers even if the IVR Menu is set up. Wants to set up a greeting for the callers to hear that they can enter the extension number or additional key press options.

We have in person staff meetings roughly every 2 weeks. I have entered these staff meeting into my Google calendar. I would love to be able to make it so whenever I am in these staff meetings, all messages and calls would be forwarded to my admins...

It would be useful to be able to share the graph of Active Users just based off external calls.

I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

We need an app for bi-directional synchronization of contacts from a CardDAV server with RingCentral.

Anyone that uses paging devices could benefit from this

We are needing to have an area on the App for members to review a VM and then assign it to a specific member. a simple drop down of members in that que is all that would be needed. This is so a specific member can cull through VM's to see which ne...