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Maintain list of recent status messages

In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we the office, working from home, etc. It wou...
Chris Rosa 7 days ago in RingCentral Web/Desktop App 0 Under review

Assign users to multiple sites

Please add this feature in your latest update. Assigning users to multiple sites will help in make calls inbound and outbound from multiple sites.
Ali Asif 7 days ago in RingCentral Admin Portal 0 Under review

Additional Presence Profiles for Breaks, Lunch and restroom breaks.

Request to have these available for queue type situations
IT Department 7 days ago in RingCentral Mobile App 0 Under review

Remove/disable the "delete post" option in more

When you click the 3-dots when hovering over the time, you are given the option to delete your message. Make this setting optional or give the ability to disable this option.
Robin Bartholomew 7 days ago in Developer Platform and APIs 0 Under review

Custon ring back time setting

We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business dur...
Eric Entin 7 days ago in RingCentral Admin Portal 0 Under review

Delegated Line reporting needs improvement

We have recently migrated from a Call Queue to a Delegated Line configuration for our Customer Service team. The change came with some great improvements to call handling, but has shown a significant flaw... no reporting of call activity in Analyt...
Elton Lockhart 8 days ago in RingCentral Analytics 0 Under review

Multi-account switching

it would be easy to implement this feature and save a lot of time when a user has multiple Ringcentral (Glip) accounts to allow a quick switching between them. Saving locally the credentials and toggling between 2 or more accounts without having t...
Norman Ortiz 10 days ago in RingCentral Mobile App 0 Under review

multi Ring Central is better product just have to create a feature and that feature will do the need full as above company product does it nicely. Call 4 numbers and one person answers, the system disconnect the other 3 calls. - (...
Pushpinder Puri 10 days ago in RingCentral Contact Center 0 Under review

Two-Factor Authentication (2FA)

It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
Nick Leiby 10 days ago in RingCentral Admin Portal 0 Under review

User VM Zero Dial

Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
Tim Cunningham 10 days ago in RingCentral Phone 0 Under review