All ideas

instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi

I navigate to my support cases, select a case, the navigation puts me into 'system status'. This seems a web design error. My expectation on bread crumbs is that enable backward traversing, this is adjacent traversing.

In simple call logs, Analytics-Performance Reports and Analytics-QoS-Call logs, call start times are only given in hh:mm.

Problem Statement One cannot discover and install private bots and notification apps via the App Gallery. This makes it very difficult for employees to take advantage of these apps their developers build. Solution Create an area in the App Gallery...

It would be great if there was a report in the analytics section that easily showed the percentage of video usage per user for their meetings.

Current functionality: The "Name" checkbox to include all users in the Users/Groups/Depts/IVRs/Queues filter seems to be setting the filter value to a static list of all current users. If I had saved a report yesterday that included all users, and...

my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this...

Need an option to quickly jump / click to next or previous day, week or month in Analytics. Instead of having to manually select dates for every search.