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Customer Ideas Portal

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Make RC User Status visible from contacts or groups

Currently, user status is only visible in the messaging. From RC app, it would be great to see user status in contacts or within groups without opening the user profile. The "Red Dot DND" is good but also need to make user status visible.
Reiner Carrera 2 months ago in RingCentral Phone 0 New

Notes section for general settings, IVRs, call queues, individual extensions

My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the...
Leah Oliver 20 days ago in RingCentral Admin Portal 0 New

Text messages scrambling/getting jumbled - Fix

Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
Kelly Teetsel 3 months ago in RingCentral Web/Desktop App 1 New

Historical Reports to include additional data fields

Include data points in the historical reports that match the prebuilt DRD report like lead First, Last Name, Title, Suffix, etc.
Cesar Garcia 23 days ago in RingCentral Engage Voice 0 New

Relocate RECORD USER NAME

PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!
A. Super Admin 5 days ago in RingCentral Admin Portal 0 New

Download inbound call using analytics on a group number

download inbound call using analytics on a group number
Jonas San Luis 5 days ago in RingCentral Admin Portal 0 New

Unable to send Text message

Send "UNABLE TO SEND" text error message to sender when a text is sent to a ringcentral number who opted to have their text disabled. Especially for old contacts that was able to send text before the new text rules was applied.
Hannah Armamento 5 days ago in RingCentral Phone 0 New

Volume Editing Ability at the in the creening, greeting, hold music area to adjust rather than in a 3rd party app

my at the in the screening, greeting, hold music area to adjust rather than in a 3rd party app. Saves time
Phil Gilkes 6 days ago in RingCentral Admin Portal 0 New

Remove Ring Central Advertisement on Forwarded Texts.

When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.
Michelle LaMorte 16 days ago in Developer Platform and APIs 0 New

more granular work hours schedule

we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30 Tue: 07:30-12:00 and 13:00-17:30 . . . Fr: 07:30-12 and 13:00-16:00
Holger Haase about 1 month ago in RingCentral Admin Portal 0 New