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Set Additional host(s) when creating initial invite for recurring meeting (weekly)

For recurring meetings. if the host is not available to start the meeting (vacation) another host is able to do so.
Theo Timity 10 days ago in RingCentral Web/Desktop App 2 Under review

Desktop App Sounds

The notification sounds for direct messages, text messages, etc. routes to the same speaker/audio that is chosen for phone calls. For me, I use a headset for the phone, but I don't wear the headset when I'm not on a call. Because of this, I don't ...
Chris Cornell 10 days ago in RingCentral Web/Desktop App 0 Under review

Adjust schedules on weekly view to remove employee shits

When working in the Schedule Manager with a Week view of employee schedules, it does not let me click on a single employee scheduled day to remove or edit it - in order to do so I have to go to the Day view.
Nishant Pyasi 10 days ago in RingCentral Contact Center 0 Under review

Mobile/Desktop App - Automatic Hold After Transfer

This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be place...
Cait Haley 10 days ago in RingCentral Mobile App 0 Under review

Graphs showing individaul/ user KPIs

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.
Hajri Tonuzi 10 days ago in RingCentral Analytics 0 Under review

Option to remove RNA state

Would like to have the option to disable RNA state for all agents
Saul Rodriguez 10 days ago in RingCentral Engage Voice 0 Under review

Need more detail on fax failures other than just 'failed.'

Assist with troubleshooting fax failures to determine if it is on receiver or sender side.
Bob Foertsch 10 days ago in RingCentral Phone 0 Under review

Type code block messages directly, not just via "New code snippet" modal

All the popular apps for IT firms have the possibility to type code blocks (snippets) directly into the input field, with tripple back-tick delimiters and optional code language spec. Example 1, without code spec, should only be formatted as monos...
Damijan Kozic 10 days ago in RingCentral Web/Desktop App 0 Under review

Release notes do not contain all fixes or modifications

The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release ...
Rob Morrison 11 days ago in RingCentral Admin Portal 0 Under review

Ability for customers to search for known issues with any RingCentral product (bug search)

Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able ...
Rob Morrison 11 days ago in RingCentral Web/Desktop App 0 Under review