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Allow for simultaneous ringing in Queue Overflow

Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Please enhance this feature to allow for simultaneous call delivery for the overflow queue.
almost 2 years ago in RingCentral Phone 2 Under review

RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid about 2 months ago in RingCentral Analytics 0 Under review

the option to change call log reports file format

currently call log reports are emailed only in zip format, we do not accept zip files, they are held for security reasons. Would be nice to have the option to change the file format sent via email to .pdf or .csv instead.
Sal Ramirez 26 days ago in RingCentral Web/Desktop App 0 Under review

Call progress diagnostics (tracking log of caller keypresses)

Our prior system (8x8) had a wonderful diagnostic tool whereby any inbound call could be tracked in a timeline showing every keypress the caller made, along with durations between keypresses and duration of whatever state they were in (for example...
Doug Stubenbordt 27 days ago in RingCentral Analytics 1 Under review

Looking to see Custom Status in HUD without having to click the profile picture

Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one. Users can click on the profil...
Jake Fletcher IT 4 months ago in RingCentral Web/Desktop App 0 Under review

SMS: print option for text messaging

I am a U.S. business that works with real estate. I would like for you to consider adding a feature to text messaging (SMS) that would allow us to print out the conversation so that we can put it in our files if we need to. The only way I know to ...
almost 2 years ago in RingCentral Phone 38 Under review

Confusing "Reminder Ring" When Line is on Hold

The Avaya J179 desk phone gives a "Reminder ring" every 60s when a line is put on hold. This feature causes confusion when multiple calls are live on a line. There should be an option to disable the "Reminder ring".
Wing Chiu 4 days ago in Hardware 0 Under review

Allow MUTE recording announcement (in Automatic Call Recording) to be customized.

This feature does not currently exist. With Automatic Call Recording active, I would like to be able to customize the announcement that is made when a user presses *9 to mute and unmute a recording (for collecting sensitive information like credit...
Dr. Dodson 400 4 days ago in RingCentral Phone 0 Under review

Editable ring order number in ring order group

To reduce the frustration of dragging and dropping, maybe have it so the hard coded order number could be modified with a checkbox setting or something that allows the user to enter 1, 2, 3, etc. manually to customize the order. If you have more t...
David Basara 4 days ago in RingCentral Web/Desktop App 0 Under review

Setting to allow Dial Pad to remain on top of other open screens.

I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.
Alex Conforti 4 days ago in Developer Platform and APIs 0 Under review