Skip to Main Content

All ideas

Showing 100

Salesforce Adapter needs seach to be case insensitive

Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.
Jacob Beach 11 months ago in RingCentral Contact Center 0 Implemented

Add additional tab to compute automatically the average wait time under performance reports

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.
Raymond dela Cruz about 1 year ago in RingCentral Analytics 1 Implemented

Idea for Performance report

On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voi...
Guest about 1 year ago in RingCentral Analytics 1 Implemented

Please add OneDrive as a file upload option in the new RingCentral app.

In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the loc...
Ken Winfield about 1 year ago in RingCentral Web/Desktop App 1 Implemented

Add Launch URL capability to RingCentral App

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.
Guest about 1 year ago in RingCentral Web/Desktop App 2 Implemented

bring back call block like in old app

I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are se...
Timothy Smith over 1 year ago in RingCentral Web/Desktop App 4 Implemented

Hourly Outbound Overview Report

Add the ability to pull an Outbound Overview Report from Engage Voice with a breakdown by hour. Currently, this report can be pulled with a start/end time equaling 1 hour, however there is not a report showing an overview broken down by the hour.
Colby Jestes over 1 year ago in RingCentral Engage Voice 0 Implemented

Wrap up time

Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call
Linda Cote over 1 year ago in RingCentral Admin Portal 1 Implemented

[code] text formatting option

we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating
Guest over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Selection for last work month report

Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.
Guest over 1 year ago in RingCentral Analytics 2 Implemented