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Share computer audio through desktop app RC MVP

Many users have migrated over from RC Meetings which is retired. We would like to be able to share computer audio in the desktop app rather than using the web app version to share computer audio.
Jake Fletcher IT 10 days ago in RingCentral Web/Desktop App 0 New

Can we add the capability to send audios

Would safe some minutes if we include the capability to share audios in our chat conversations, Thanks!
Joel León 10 days ago in RingCentral Integrations 0 New

Call delegate should be able to access SMS messages in RC desktop

In the current state Call Delegates are not able to access/respond to SMS messages. The solution from technical support was that the user should share their RC login with their delegate. This is an obviously unacceptable solution and also not poss...
o365 admin 11 days ago in RingCentral Web/Desktop App 0 New

call history appears pops up when someone calls

So whenever someone calls, if that phone numbers call history (or text history) would appear whenever they call. So if they call today and again tomorrow we'd know what contact had been made, who had talked to them, or texted them, etc
Remax Property Source 11 days ago in RingCentral Phone 0 New

Allow individual users to export their own Direct Messages

Can we get the RingCentral app to allow individual users to download their own Direct Messages based on the conversation? Currently only those with appropriate rights and download the DMs but its all of the DMs. This change will allow a user to ex...
Pete Wells 11 days ago in RingCentral Web/Desktop App 0 New

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman 11 days ago in RingCentral Web/Desktop App 0 New

Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari 11 days ago in RingCentral Web/Desktop App 4 New

Please add open folder for ringtones. I am getting made fun of in the call center. Thank you!

All available ringtones are annoying. Everyone would love their personal flair.
Harold Arnold 12 days ago in RingCentral Contact Center 0 New

Ability to combine Meetings and Calls under one report

At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make...
Kelli Evans 12 days ago in RingCentral Admin Portal 0 New

Give callers the option to press x to escape from queue.

Hi, The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts t...
Mike Whitford 12 days ago in RingCentral Phone 0 New