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Single click to Send Text please

The unified Inbox is a good idea. Now, however, to send a text, there's an extra click for something we do dozens of times a day: + to send new message up comes menu: Send new text/Send new fax I will never send a Fax It's a step backwards to have...
Peter Wagner 9 days ago in RingCentral Web/Desktop App 1 Under review

Make RC User Status visible from contacts or groups

Currently, user status is only visible in the messaging. From RC app, it would be great to see user status in contacts or within groups without opening the user profile. The "Red Dot DND" is good but also need to make user status visible.
Reiner Carrera 3 months ago in RingCentral Phone 0 Under review

SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is ...
almost 3 years ago in RingCentral Phone 5 Planned

Text messages scrambling/getting jumbled - Fix

Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
Kelly Teetsel 3 months ago in RingCentral Web/Desktop App 1 Under review

Call Queues: allow mixture of call handling (simultaneously and in fixed order)

In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
almost 3 years ago in RingCentral Phone 6 Future consideration

Grant users the ability to change call forwarding and availability states on behalf of other users

Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles w...
Daniel Valastro 4 months ago in RingCentral Phone 1 Under review

Linking Tasks

We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth ...
Brian Sweeney 27 days ago in RingCentral Web/Desktop App 0 New

Add ability to create folders and/or label call recordings

Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you...
John Curran 27 days ago in RingCentral Web/Desktop App 1 New

SMS: Scheduled SMS to be sent

I'd like to be able to schedule SMS/text messages in the future. Is there a way to do this in RC Desktop or via Office 365 or Google or a smartphone?
almost 3 years ago in RingCentral Phone 18 Planned

External Number Responds to Group Text Message

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...
Vanessa P 28 days ago in RingCentral Web/Desktop App 0 New