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Chat Box in RCV as independent window

When we are hosting meetings, often we get a lot of feedback and questions in chat. Having the ability to pop out the chat windows and move it to a 2nd or third screen is highly effective for visibility. Right now the chat window is floating in th...
Morgan Ford 12 days ago in RingCentral Video 0 Under review

Pin Text Messages

Like in Whatsapp and iMessage, create the ability to pin favorite contacts or most interacted chats, so they would always stay on top.
Sandro Bastien 12 days ago in RingCentral Web/Desktop App 0 Under review

Filter

It would be great if items can be filtered so all the un-addressed items (voicemail/text) can be pulled for review
Candice Callender 13 days ago in RingCentral Phone 0 New

Slack compatible webhooks

When sending a POST to a slack webhook, it just works and there is output in the channel. With RingCentral you have to create a custom application/bot to get it working. I should be able to send a POST and have it work like slack does.
Steven Calvanese (he, him) 13 days ago in RingCentral Integrations 0 New

Be able to choose if business name or person name shows in contact list.

Some of my contractors, I would like their business name to show not the contact person at that business.
Barb Berry 13 days ago in RingCentral Contact Center 0 New

Setup On-Demand Call Listening Feature

We would like a feature that would allow users to add another user to a call so they can listen in only, but only on an on-demand basis, rather than a call monitoring group that allows every call to be listened to. This would be useful so that we ...
Evan Loewen 13 days ago in RingCentral Phone 0 New

View additional metrics without Performance Management add-on

Rep Performance: Support representatives need to have real time access to their performance data and quality management data. I need a dashboard that shows me the number / quantity of contacts I’ve handled and I want to see my quality scores for t...
Kaci Joslin 13 days ago in RingCentral Contact Center 0 New

Present most recent reply to email thread first

It's not uncommon for us to receive 5+ email replies to a single email thread. Sometimes this happens because multiple senders are sending a response and sometimes a customer might be circling back if they haven't received a reply from us in a qui...
Kaci Joslin 13 days ago in RingCentral Contact Center 0 New

Company name integration with RC dialer

Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company c...
David Seserman 13 days ago in RingCentral Phone 0 New

Insert tables in application chat messages

Useful to copy and paste tables into messages.
Rob Dearth 13 days ago in RingCentral Web/Desktop App 1 New