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Gain admin visibility of user created speed dials on hardphones

It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
Connor Williams 13 days ago in RingCentral Admin Portal 1 New

Improve the Text To Speech System: Maybe move to Google Text to Speech?

We find that the text-to-speech feature in RC IVRs are terrible. Would RingCentral consider using a service that is far better? e.g. Google Text-to-Speech.
Fraz Hamid 13 days ago in RingCentral Admin Portal 0 Under review

adding a feature to see a fax Handshake

would love to be able to pull a report showing whether or not the connection to our faxes sent was made to the recipient.
Anthony Roberts 13 days ago in RingCentral Analytics 0 New

Allow Customization of Dial Pad

It would be nice if we could customize the dial pad and move "Hold" and/or "Transfer" out of the "More" options, onto the main pad, if we didn't use some of the options in the main pad as much. Similar to the browser version of the dial pad, where...
Kiley Loveall 14 days ago in RingCentral Web/Desktop App 0 New

Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
Jesus Valle-Ruelas 14 days ago in RingCentral Admin Portal 0 New

Fax header Time Stamp only shows as one transaction only even if being sent to multiple numbers

Fax header Time Stamp only shows as one transaction only even if being sent to multiple numbers
Glen Harvey 14 days ago in RingCentral Web/Desktop App 0 New

Allow a particular user to receive more calls than others in a rotational call handling queue

in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of...
Arman Ghamami 14 days ago in RingCentral Admin Portal 0 New

Add the ability to create a chat team that automatically includes all users

It would be great if there was a way to create a chat team that automatically included all users in an org. Similar to how the default team chat works, but for newly created channels. Currently you have to manually add every member to a team, then...
Brad Edmundson 14 days ago in RingCentral Web/Desktop App 0 New

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 14 days ago in RingCentral Admin Portal 0 New

to be able to see logins for employee tracking for disciplinary actions

I need to see if remote workers are actually working and logging in.
Amy Adkins 14 days ago in Developer Platform and APIs 0 New