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Auto provisioning with more Yealink phones

Nearly all Yealink sip phones support auto provisioning, but RingCentral only supports a few of them with this feature. Please enable this feature for all current phones models, even the T3x series. Shouldn’t be complicated to implement, but a hug...
Jan Noack 13 days ago in Hardware 0 Under review

Turning Off Text Messaging

It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.
Nathan Guggenheim 13 days ago in RingCentral Phone 0 Under review

Settings need to stay between sessions

Right now, we have users whose settings change when they restart their computer. One in particular is their audio settings. They use a different speaker source for calls than the default computer speaker. The settings keep reverting back to the co...
Billy Creasy 13 days ago in RingCentral Web/Desktop App 0 Under review

Can't obtain CDR reports on toll free numbers that have been CCRN'd

We have several toll-free numbers that "point" to the same POC in our contact center platform, so the CDR report on that system is useless for determining which call came in on which toll-free number. On the RingCentral UC side, these calls no lon...
Steve Jones 13 days ago in RingCentral Contact Center 0 Under review

Light weight app to reduce system resources

Some of my team members have shown me results from their computer where Ring Central softphone Glip all in one app takes up most of the systems recourses.
Sylvester Leach 27 days ago in RingCentral Web/Desktop App 0 Under review

Icon for Groups Teams

The ability for admins of a Team/ Group should be able to change the group / teams display image / icon. The group/ teams has a genetic dotted icon and all teams have the same icon. It would be great to have the ability to change this icon and add...
Sylvester Leach 27 days ago in RingCentral Web/Desktop App 0 Under review

Multiple Caller IDs

Sometimes businesses will provide services for other businesses and need to have the caller id reflect that. It would be ideal to be able to set a unique caller ID for each outbound phone number in use. Perhaps use Phone System > Phone Numbers ...
Richie Schut about 1 month ago in RingCentral Phone 0 Under review

Mirrored Call Status

For call queues or ring groups, if one extension answers a call, it should reflect that status for all other extensions in that group. For example, if extension 1 picks up a call, it should not show up as a missed call for extension 2. The call di...
Gurvinder Mangat about 1 month ago in RingCentral Phone 0 Under review

RC app to work with android auto

Would love to have the RC app show up in android auto and work with calls like the phone app or teams. It is currently for me not being treated like other messaging apps.
Andrew Rodrigues about 2 months ago in RingCentral Mobile App 0 Under review

Change the name of "Main Site" when multi-site is enabled

I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
Trevor Harrison 27 days ago in RingCentral Admin Portal 0 Under review